Privacy Policy

Information we collect

We only collect personal information that is reasonably necessary for our restaurant operations, guest services and themed entertainment evenings. The types of information we may collect include:

• Contact details such as your name, email address and phone number when you make a reservation or send us an enquiry.
• Booking details including date, time, number of guests and preferred experience (for example, restaurant dinner, poker night, roulette night, blackjack night, private event or corporate function).
• Event and function information, including any specific requirements you provide in relation to private dining, group bookings or themed casino-style evenings.
• Communication records including emails, form submissions via our contact page, and any follow-up correspondence with our team.
• Website usage information collected through cookies and similar technologies, such as pages viewed, referral sources and general interaction with our site.
• Any other information you choose to provide to us, for example preferences regarding seating, accessibility, dietary needs or entertainment participation.

We aim to collect personal information directly from you wherever possible, such as when you complete an online form, speak with our staff, or engage with us via email or phone.

How we use your information

We use the personal information we collect for purposes connected with the operation of Wonderstar s. r. o. as a physical restaurant and entertainment venue. This includes:

• Managing restaurant reservations, including confirming, modifying or cancelling bookings.
• Handling themed night and event enquiries, including poker nights, roulette evenings, blackjack tables and private functions.
• Providing customer support and responding to questions or feedback submitted through our website or directly to our team.
• Preparing for your visit, for example by coordinating seating preferences, dietary requests or entertainment preferences.
• Administering and improving our website, guest journey and in-person restaurant and entertainment experiences.
• Conducting basic analytics to understand how guests use our site, so we can refine navigation, content and access to event information.
• Complying with legal, regulatory and law enforcement obligations where required, including responding to lawful requests from authorities.

We may also use your contact details to share important updates related to your reservation, event booking or material changes to our services or this Privacy Policy.

Third party service providers

We may share your personal information with carefully selected third parties who support our restaurant operations and guest services. These parties are only provided with information to the extent reasonably necessary to perform their services and are expected to handle your data in a secure and confidential manner.

Examples of third party service providers we may use include:

• Online reservation platforms that help us manage table bookings and availability.
• Payment processors and financial service providers who facilitate secure payment for deposits, prepayments or event packages.
• Website hosting, technical support and analytics providers that assist with the operation, maintenance and performance of our website.
• Communication tools used to send booking confirmations, event details and essential service messages.

We do not sell your personal information and do not share it with third parties for unrelated marketing purposes. Any sharing is limited to what is required to deliver our restaurant, bar, event and themed entertainment services or to meet legal obligations.

Cookies and tracking

Our website may use cookies and similar technologies to provide a smoother browsing experience, to understand how visitors engage with our content, and to support core site functionality.

Cookies may be used for purposes such as:

• Remembering basic preferences during a browsing session, such as your selected page or navigation state.
• Helping us understand which pages are most visited so we can refine how we present information about our restaurant, events and themed nights.
• Maintaining the security and performance of the site.

You can adjust your browser settings to accept or reject cookies, or to notify you when a cookie is set. If you choose to disable cookies, some parts of our website may not function as smoothly, but core information about Wonderstar s. r. o., our menu and our entertainment evenings should remain accessible.

Further detail about how we use cookies may also be set out on our Cookie Policy page.

Data security and storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, limiting who within our team can view certain information, and working with third party providers who implement appropriate security measures.

Personal information collected through our website and in connection with reservations, events and themed casino-style evenings is primarily stored in Australia, or in systems that are administered for us in Australia. Where information is stored or processed outside Australia by our service providers, we aim to work with reputable organisations that apply suitable safeguards.

No method of transmission or storage can be guaranteed as completely secure. However, we strive to maintain a level of protection that is appropriate to the nature of the information and our role as a restaurant and in-person entertainment venue.

Accessing and correcting your information

You may request access to the personal information we hold about you, or ask us to correct information that you believe is inaccurate, incomplete or out of date.

To make a request, please contact us using the details set out in the Contacting Wonderstar s. r. o. section below, or use the enquiry form on our Contact Us page. For your security, we may ask you to verify your identity before providing access or making corrections.

We aim to respond to access and correction requests within a reasonable period and will let you know if we are unable to meet your request in full, including the reasons where relevant.

Data retention

We keep personal information for as long as it is reasonably required for our business, legal and customer service purposes. This may include:

• Managing upcoming restaurant reservations and themed evening bookings.
• Responding to follow-up questions or feedback after your visit.
• Maintaining basic records for accounting, reporting or regulatory compliance.

When personal information is no longer needed for these purposes, we take reasonable steps to de-identify or securely delete it, subject to any obligations to retain information for a longer period.

Children’s privacy

Wonderstar s. r. o. is positioned as an evening-focused restaurant and entertainment venue. Our website, marketing content and themed poker, roulette and blackjack experiences are not directed at individuals under 18 years of age.

We do not knowingly collect personal information from persons under 18 in relation to our themed casino-style entertainment evenings. If you become aware that a person under 18 has provided us with personal information inappropriately, please contact us so we can review and, where appropriate, delete that information.

For more information about how we present our entertainment experiences, you can also review our Responsible Play & Entertainment page.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal information, or applicable Australian requirements.

Any updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically, especially when making a new reservation, submitting an event enquiry or participating in our themed entertainment evenings.

Contacting Wonderstar s. r. o.

If you have any questions, concerns or feedback about this Privacy Policy or how we handle your personal information, please contact us.

You can reach our team by:

• Submitting an enquiry through our Contact Us page, selecting the most relevant experience (such as restaurant dinner, poker night, roulette night, blackjack night or private event).
• Using the contact details published on our website for reservations and event enquiries.

When you contact us about privacy or data handling, please provide enough detail for us to understand your question or request. We will aim to respond within a reasonable time and work with you to address your enquiry.